Frequently Asked Questions (FAQs) - ezControllers

1. What customization options do you offer for controllers?

We offer custom back buttons, Hall effect joysticks and other ergonomic mods for PS5 controllers. You can select colors, designs, and button configurations during checkout.

2. How long does it take to build and ship a custom controller?

Build times vary based on order volume but typically range from 3-7 business days. Shipping takes an additional 2-5 days domestically and 7-15 days internationally.

3. Can I return or exchange a controller if I'm not satisfied?

We accept returns for defective or damaged products within 7 days of delivery. Please ensure items are returned in original packaging and condition. Customizations cannot generally be changed after production begins.

4. Do you offer warranty and repair services?

Yes, we provide a 90-day warranty covering free repairs. We repair ezControllers after warranty expires but it is chargeable. We also offer repair services for third-party custom controllers with detailed issue descriptions. 

5. How do I place an order?

You can place orders directly on ezcontrollers.com by selecting your desired customization options and completing the checkout process.

6. Are my payment details secure?

All payments are processed through reputable third-party providers. We never store or access your payment card information directly.

7. What if my package is lost or damaged in transit?

Ownership and risk transfer to you once the package is handed to the carrier. Please report any damages or lost packages to us immediately, and we will assist you accordingly.

8. How do I contact customer support?

You can reach our support team via email at ezcontrollers11@gmail.com for any questions, concerns, or assistance.